About Us
Merchants Bank is the oldest local community bank in Northampton County and has been a cornerstone of the Slate Belt and beyond for over 120 years.
What does being a “Community Bank” really mean? To us it means integrating ourselves into the community and supporting it by:
- Contributing to local not-for-profits through sponsorships and donations (monetary and in-kind).
- Investing and partnering in revitalization projects throughout the markets we serve.
- Encouraging employee volunteerism and integrating it into our culture and hiring practices.
- Utilizing customers as vendors, whenever possible.
- Decision-making by employees and directors that live, work and play locally and understand the needs of the community.
- Focusing on the relationship and not the transaction.
Merchants Bank strives to be on the forefront of technology and service offerings.
- Mobile Banking - One of the first community banks to introduce the service to this region
- Popmoney – Convenient person-to-person payment transfers
- Remote Deposit Capture – Allows your business to deposit checks without having to visit a branch
- Cash Management – Access your business accounts from a PC, anywhere and anytime
- eStatements – For a faster and secure way of your receiving your deposit information
- Apple Pay - The easy, secure, and private way to pay
- Mobile Deposit Capture - Utilize (MDC) to make check deposits to your Checking or Savings account
While Merchants Bank has a rich history in the community, our slogan “Experience the Difference” was born out of our extraordinary commitment to customer service. Whether it is walking a business owner through opening a new account, or picking up a customer’s deposit at their car curbside, Merchants Bank employees strive to exceed expectations. Customer Service is one of the many things that make our Bank special, and it is also one of the six values that our culture is built on.
The above logo is a symbol of our culture. It reminds our employees, community and shareholders of the original foundation our Bank was built on. It drives our success into the future.
OUR MISSION
To offer our customers an exceptional banking experience; to contribute strongly to our community's economic growth and development; to provide an environment where our employees can thrive; thereby maximizing lasting shareholder value.
OUR VALUES
Integrity – Displaying honesty and ethical behavior in all of our interactions with co-workers and customers. Treating others as we would want to be treated.
Respect – Ascribing worth and significance to co-workers and customers for who they are as human beings, and expressing that in how we act and what we say.
Customer-orientation – Continually being focused on the needs of our customers, both external and internal. Forging win-win relationships. Having our customers' best interest in mind.
Teamwork – Our combined contribution is greater than the sum of our individual effort. Placing the success of the team ahead of our own. Accepting and valuing team members, regardless of differences. Freely communicating information and ideas with each other.
Innovation – Questioning the status quo, pushing boundaries. Applying imagination, creativity and initiative to bring about improved processes and products. Having a sense of urgency to stay ahead of our competition and offering leading-edge technology to our customers.
Positivity – Seeing opportunities in difficulties and challenges. Giving others the benefit of the doubt. Confidence that we can overcome any obstacle.
To read more about Merchants Bank’s history, visit our History.