by freefind

Consumer Safety


***Please Be Advised***


Merchants Bank does not solicit individuals over the phone in order to obtain account information. Identity theft is a crime and problem we want to help protect you from. If you have had any type of suspicious calls or activity, please notify us immediately at 610-588-0981, toll free at 1-877-678-6622, or you may go to the following web site for helpful information about identity theft.



Phishing (pronounced "fishing") is the latest form of Identity Theft. It is when thieves act as if they are representing an organization and try to "hook" the consumer into providing personal information. Consumers receive either an email or phone call from an organization with which they do business. The contact typically includes bogus appeals such as problems with an account or billing errors, and ask the consumer to confirm his/her personal information. Different approaches include things such as: "We're updating our records" "We've identified fraudulent activity on your account" "Valuable account and personal information was lost due to a computer glitch" To encourage people to act immediately, the contact usually threatens that the account could be closed or canceled. Some emails ask the recipients to follow an embedded link that takes them to an exact replica of the victim company's web site. Merchants Bank and other reputable organizations generally do not request account numbers or passwords unless the consumer initiated the transactions. Despite the convincing appeals, consumers should not respond to UNSOLICITED contacts that divulge personal identifying information.The thieves often pose as a: Financial Institution Credit Card Company Online merchant Utility or other biller Internet Service Provider Government Agency Prospective Employer.

Virus information and protection tips


The recent flurry of worms and viruses that have appeared on the Internet carry with them a variety of problems. Some worms have the capability to install software on an end user's computer that specifically seeks out Internet banking or financial data, with the intent of communicating that data back to the attacker who wrote the worm.

Tips to protect against viruses and worms:


1. Keep virus software current on any computer, especially those that conduct financial transactions over the Internet.


2. Keep computers patched with the current Microsoft fixes, especially computers that conduct financial transactions over the Internet.


3. Do not open email attachments that are of unknown origin to the end user, as this is often the source of virus and worm infections.


Although the keystroke logging behavior is present on a number of worms currently circulating the Internet, our investigations produced no results on this issue to date.