What does being a “Community Bank” really mean? To us it means integrating ourselves into the community and supporting it by:
While Merchants Bank has a rich history in the community, our slogan “Experience the Difference” was born out of our extraordinary commitment to customer service. Whether it is walking a business owner through opening a new account, or picking up a customer’s deposit at their car curbside, Merchants Bank employees strive to exceed expectations. Customer Service is one of the many things that make our Bank special, and it is also one of the six values that our culture is built on.
The above logo is a symbol of our culture. It reminds our employees, community and shareholders of the original foundation our Bank was built on. It drives our success into the future.
To offer our customers an exceptional banking experience; to contribute strongly to our community's economic growth and development; to provide an environment where our employees can thrive; thereby maximizing lasting shareholder value.
Integrity – Displaying honesty and ethical behavior in all of our interactions with co-workers and customers. Treating others as we would want to be treated.
Respect – Ascribing worth and significance to co-workers and customers for who they are as human beings, and expressing that in how we act and what we say.
Customer-orientation – Continually being focused on the needs of our customers, both external and internal. Forging win-win relationships. Having our customers' best interest in mind.
Teamwork – Our combined contribution is greater than the sum of our individual effort. Placing the success of the team ahead of our own. Accepting and valuing team members, regardless of differences. Freely communicating information and ideas with each other.
Innovation – Questioning the status quo, pushing boundaries. Applying imagination, creativity and initiative to bring about improved processes and products. Having a sense of urgency to stay ahead of our competition and offering leading-edge technology to our customers.
Positivity – Seeing opportunities in difficulties and challenges. Giving others the benefit of the doubt. Confidence that we can overcome any obstacle.
To read more about Merchants Bank’s history, visit our History.